About us Policy
MINIMUM ORDER IS $300.00
Most products are packaged in three (3), accordingly it is best to order in 3's, for better packing and shipping. (This is merely a suggestion).
All orders are subject to our acceptance, and we reserve the right to limit quantities ordered.
PAYMENT METHOD & TERMS:
New customers must fill out Part A of the Customer Application Customers who wish to apply for credit must fill out Parts A & B and sign. Please allow a minimum of 2 weeks for credit approval.
Customers who need to have their orders shipped prior to credit approval can have it sent by prepaying via bank wire transfer or as per prior arrangement.
For customers who are approved for terms please note a service charge of two percent (2%) per month, calculated on a daily basis, will be charged on all accounts past due. NO EXCEPTIONS.
Also, there is a $40.00 service charge for all returned checks.
CREDITS & RETURNS:
DO NOT RETURN ANYTHING WITHOUT OBTAINING A RETURN AUTHORIZATION NUMBER
All apparent claims for breakage, damages, or shortages, occurred in transit, must be made with the carrier, and noted when signing freight bill. Keep carton(s) intact with merchandise and packing material until inspection is completed by the carrier (trucking co., UPS, etc.).
All concealed damages must be claimed by phone, and in writing to the carrier within 15 days. Kindly send us copies of your correspondence. This will keep us informed of the situation.
Defective goods or goods shipped in error must be reported to us within 15 DAYS of the INVOICE date. Kindly advise us by writing the invoice number, carton number, shipment date, etc.
If you find an error on your invoice, please phone customer service and we will issue a Credit Memo. Kindly quote the Credit Memo on all correspondence.
Once a return authorization number is issued, it shall be valid for 2 weeks, all merchandise must be received within that time in order to get a credit memo. After the 2 week period ends,
the return authorization will no longer be valid, and we will not accept the return, and NO CREDIT WILL BE ISSUED- this policy will be strictly enforced.
Please keep in mind that you must send back the defective item(s) within 2 weeks of receiving the Return Authorization in order to get a credit memo.
We CAN NOT issue out credit memos for items that have been sent back to us passed the 2 week allotment.
DO NOT DEDUCT any amount from your invoice before we issue the Credit Memo and DO NOT HOLD UP PAYMENT.
We are NOT responsible for typographical errors, or changes in the manufacturers' suggested retail prices.
Goods will be invoiced according to manufacturers' suggested retail prices in effect on day of sale, less specified discount.
We do our very best to accommodate our customers with excellent service and low prices.
We reserve to change our policy anytime with or without prior notice.
We at Cosmopolitan truly appreciate your business. Thank you!