About us Policy
CREDITS & RETURNS:
Absolutely no returns will be accepted without obtaining an RA/Return Authorization #, prior to your return.
All apparent claims for breakage, damages, or shortages that occurred in transit must be made with the carrier, and noted when signing freight bill. Keep carton(s) intact with merchandise and packing material until inspection is completed by the carrier (trucking co., UPS, etc.).
All concealed damages must be claimed by phone, and in writing to the carrier within 14 days. Kindly send us copies of your correspondence. This will keep us informed of the situation.
Defective goods or goods shipped in error must be reported to us within 14 DAYS of the INVOICE date. Kindly advise us in writing and include the invoice number, carton number, shipment date, etc.
We do not accept returns of items purchased as damaged or unboxed. This means items that the description is listed as damaged, slightly damaged, slightly tarnished, tarnished or unboxed, etc. If you have any questions about such items, please contact you sales representative before placing your order. There are no exceptions to this rule, and all purchases of such noted items are considered as final sale.
If you find an error on your invoice, please contact customer service and we will issue a Credit Memo. Kindly quote the Credit Memo on all correspondence.
Once a return authorization number is issued, it will be valid for 14 days. All merchandise must be received within that time in order to get a credit memo. After the 14 day period, the return authorization will no longer be valid, and we will not accept the return, and NO CREDIT WILL BE ISSUED- this policy will be strictly enforced.
Please keep in mind that you must send back the defective item(s) within 14 days of receiving the Return Authorization in order to get credit.
We CAN NOT issue credit memos for items that have been sent back to us past the 14 day allotment.
Please DO NOT DEDUCT any amount from your invoice before we issue the Credit Memo and DO NOT HOLD UP PAYMENT.
We are NOT responsible for typographical errors, or changes in the manufacturers' suggested retail prices. Prices do change often.
We do our very best to accommodate our customers with excellent service and low prices.