About us Policy
CREDITS & RETURNS:
DO NOT RETURN ANYTHING WITHOUT OBTAINING A RETURN AUTHORIZATION NUMBER
All apparent claims for breakage, damages, or shortages, occurred in transit, must be made with the carrier, and noted when signing freight bill. Keep carton(s) intact with merchandise and packing material until inspection is completed by the carrier (trucking co., UPS, etc.).
All concealed damages must be claimed by phone, and in writing to the carrier within 14 days. Kindly send us copies of your correspondence. This will keep us informed of the situation.
Defective goods or goods shipped in error must be reported to us within 14 DAYS of the INVOICE date. Kindly advise us by writing the invoice number, carton number, shipment date, etc.
We do not accept returns of items purchased as damaged or unboxed. This means items that the description notes damaged, slightly damaged, slightly tarnished, tarnished or unboxed. If you have any questions about such items, please contact you sales representative before placing your order. There are no exceptions to this rule, and all purchases of such noted items are considered as final sale.
If you find an error on your invoice, please contact customer service and we will issue a Credit Memo. Kindly quote the Credit Memo on all correspondence.
Once a return authorization number is issued, it shall be valid for 14 days, all merchandise must be received within that time in order to get a credit memo. After the 14 day period ends,
the return authorization will no longer be valid, and we will not accept the return, and NO CREDIT WILL BE ISSUED- this policy will be strictly enforced.
Please keep in mind that you must send back the defective item(s) within 14 days of receiving the Return Authorization in order to get a credit memo.
We CAN NOT issue out credit memos for items that have been sent back to us passed the 14 day allotment.
DO NOT DEDUCT any amount from your invoice before we issue the Credit Memo and DO NOT HOLD UP PAYMENT.
We are NOT responsible for typographical errors, or changes in the manufacturers' suggested retail prices.
Goods will be invoiced according to manufacturers' suggested retail prices in effect on day of sale, less specified discount.
We do our very best to accommodate our customers with excellent service and low prices.